Zammad credentials

You can use these credentials to authenticate the following nodes:

• Zammad

Prerequisites

• Create a hosted Zammad (opens in a new tab) account or set up your own Zammad instance.
• For token authentication, enable API Token Access in Settings > System > API. Refer to Setting up a Zammad (opens in a new tab) for more information.

Supported authentication methods

• Basic auth
• Token auth: Zammad recommends using this authentication method.

Related resources

Refer to Zammad's API Authentication documentation (opens in a new tab) for more information about authenticating with the service.

Using basic auth

To configure this credential, you'll need:

• A Base URL: Enter the URL of your Zammad instance.
• An Email address: Enter the email address you use to log in to Zammad.
• A Password: Enter your Zammad password.
• Ignore SSL Issues: When turned on, n8n will connect even if SSL certificate validation fails.

Using token auth

To configure this credential, you'll need:

• A Base URL: Enter the URL of your Zammad instance.
• An Access Token: Once API Token Access is enabled for the Zammad instance, any user with the user_preferences.access_token permission can generate an Access Token by going to your avatar > Profile > Token Access and Create a new token.
  • The access token permissions depend on what actions you'd like to complete with this credential. For all functionality within the Zammad node, select:
    • admin.group
    • admin.organization
    • admin.user
    • ticket.agent
    • ticket.customer
• Ignore SSL Issues: When turned on, n8n will connect even if SSL certificate validation fails.